Request data deletion

1. Email your request

1. Email [email protected] with the subject “YallaBuy data deletion request”, from your account email if possible.
2. Include your name, account email or identifier, and scope: full account deletion, removal of Facebook or Google sign-in data, or deletion of a specific store.
3. For a store request, include its name or URL. If your sign-in provider does not supply an email or you cannot access your mailbox, explain this so support can arrange appropriate verification.
4. Do not send passwords, sign-in codes, access tokens or payment details. We verify identity and scope, then follow up on execution and explain any necessary exception.

2. Disconnect Facebook or Google

You can remove YallaBuy access in Facebook’s Apps and Websites settings or the third-party connections area of your Google account. Menu labels may vary by application version.

Removing provider access alone is not a request to delete your YallaBuy account or information already held by YallaBuy. Email support and specify provider-data deletion; deleting this data is not conditional on deleting independent store records.

3. Store owners, team members and customers

Before deleting an owner account, owned stores need to be handled through deletion or an appropriate transfer arranged with support. This avoids unintended loss of business or other people’s data. Provider sign-in data requests are assessed separately.

Owners can request store deletion under Settings → Danger zone. That screen explains confirmations, timing and affected data. Deleting a store is different from deleting an account.

Deleting a team member account revokes their access without automatically erasing store transaction history. For a merchant’s customer order data, include the store URL and contact the merchant or YallaBuy support for assistance.

4. After your request

Support verifies account ownership and scope, then follows up on execution. Deletion is not promised instantly before verification. If specific information must be retained for a legal obligation, we explain its type and reason and restrict its use to that purpose.

Independent transaction and administrative records or information no longer linked to your identity may remain. Backups and technical logs are processed separately from active data. Reply to the same email conversation to ask about the status of your request.